support-functions-admin-support-en Archives

Coordinateur SAV H/F CDD 5 mois - Axima Réfrigération - 69

Expertise et proximité pour EQUANS France, leader des services multi-technique

Axima Réfrigération, entité d’EQUANS, est l’un des principaux acteurs français en réfrigération. Grâce à son réseau de plus de 80 agences et de prêt de 2300 collaborateurs réparties sur le territoire, Axima Réfrigération France intervient de manière réactive pour répondre aux besoins des clients en installation, maintenance et dépannage dans le domaine du Froid commercial et du Froid industriel. Les solutions proposées permettent une réduction des consommations énergétiques et de l’impact environnemental, en accord avec les évolutions réglementaires. Ses principaux secteurs d’activité sont l'industrie agroalimentaire, la grande distribution, la logistique, la chimie, le tertiaire, les sports de glace, etc...

Axima Réfrigération France, recherche son futur Coordinateur SAV (CDD 5 mois, remplacement d'un congé maternité) (H/F), rattaché(e) à l’agence de Lyon.

Rattaché au Responsable SAV, votre mission consiste à assister l’activité SAV au quotidien.
Pour cela, vous êtes amené à :
• Assurer l’accueil téléphonique et physique
• Préparer et participer aux réunions de service hebdomadaires
• Assurer la gestion, l’organisation et le suivi administratif (visites médicales, formations, habilitations, absences, bons d’intervention)
• Réceptionner et traiter de manière réactive les demandes d’intervention de maintenance et dépannages de manière à respecter les délais
• Réaliser la facturation client et les relances associées (gestion des réclamations)
• Rédiger et archiver les documents de travail
• Réaliser les commandes et le suivi de pièces détachées
• Assurer la saisie des heures réalisées par le service
• Réaliser le reporting de l’activité (suivi facturation, formations en cours, gestion du parc automobile…)

Idéalement diplômé(e) d’une formation Bac +2 tel que BTS Assistant de Gestion PME/PMI ou équivalent, vous possédez 3 années d’expérience minimum au sein d’un service SAV ou dans une fonction similaire.
Vous êtes reconnu pour votre capacité à gérer les priorités et respecter les délais en autonomie.
Votre organisation, votre rigueur, votre réactivité et votre aisance relationnelle sont des atouts essentiels qui vous permettront de vous épanouir dans ce poste.
La maitrise du logiciel SAP est idéalement souhaitée.

Vous souhaitez bénéficier d’un réel accompagnement vous permettant de vous épanouir dans votre poste ?
Que vous intégriez le marché du travail ou que vous soyez en recherche d'une évolution de carrière, rejoignez-nous !
Intégrer nos équipes afin de monter en compétences, évoluer et s’épanouir sont les piliers d’une expérience professionnelle réussie chez Axima Réfrigération.

Axima Réfrigération s'engage en faveur de l'insertion, la mixité, le soutien et l'accompagnement des juniors, seniors et personnes en situation de handicap.

EQUANS France garantit l’égalité des chances pour tous et la diversité.

Nous nous engageons à promouvoir la diversité, l’inclusion et à lutter contre toutes les formes de discriminations à l’accès à l'emploi, à la formation, à la promotion et plus largement dans nos environnements et cadres de travail. L’insertion, la mixité, le soutien et l’accompagnement des jeunes, des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines.

En savoir plus sur EQUANS France :

Plus de 27 000 collaborateurs contribuent à l’aventure EQUANS France. Concepteurs, intégrateurs et mainteneurs de solutions multi-techniques, tous sont engagés sur l’ensemble de la chaîne de valeur (financement, études, installation, maintenance, contrats de performance). Répartis dans 413 agences sur l’ensemble du territoire français mais aussi à l’International, l’exigence et la bienveillance sont au cœur de notre culture et de la performance.

Notre mission ? Au sein d’EQUANS France, nos équipes, pour qui la santé et la sécurité au travail sont une priorité absolue, sont engagées pour accompagner leurs clients dans leurs transitions énergétique, industrielle et numérique et relever ainsi le défi de la décarbonation de notre économie. Pour cela, nos équipes connectent, protègent et alimentent en flux énergétiques et numériques les territoires, les villes, les bâtiments, les industriels et les infrastructures de transport.

Experts dans 6 domaines - Génie électrique, Génie climatique, Réfrigération, Protection incendie, IT et télécommunications, Solutions digitales, la complémentarité de nos activités témoigne de notre capacité à innover et à nous adapter pour fournir des services à forte valeur ajoutée pour nos clients.

Enraciné dans une histoire plus que centenaire issue des sociétés Axima et Ineo, EQUANS France atteint un chiffre d’affaires de 5 milliards d’euros.

Project Co-ordinator

Equans is looking for a Project Co-ordinators to join our Smart Buildings Team team in the UK on a 3 year fixed term contract. These are full time roles, working 40 hours per week on a Hybrid basis. On offer is a competitive salary and benefits package.

Smart Buildings have a very exciting opportunity to deliver critical system upgrades / improvements to the Defence Infrastructure Organisations (DIO) - Building Management System (BMS) Infrastructure across the country. In doing so we naturally prime the sites to become ‘Smart enabled’, meaning we can then introduce further value across sites via our IoT solutions; driving social, economic and environmental benefits to portfolio of sites and more importantly people operating and living within them.

What will you deliver?

Responsible for arranging travel and accommodation for staff
Raising purchase orders, invoices and new projects.
Raising R&D orders
Purchasing materials with a purchase card and logging the transactions
Logging staff timesheets
Reception duties including, meeting and greeting clients, making drinks, opening the post, filing, answering the switchboard, distributing calls and dealing with telephone queries in a confident and professional manner
Managing employees’ sickness
Booking meeting rooms, arranging lunches and parking for clients
Attending Meetings to take minutes
Preparation of timesheet journal
Preparation of Barclaycard journal
Month end report sheets – CC and job summary
Arranging for payment of non-Coupa suppliers

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience in a similar role
Experience of Microsoft Office (essential)
Experience of Coupa and SAP (preferred but not essential)

Please note that as this position requires Developed Vetting you must have lived in the UK for at least the last five years.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

(CUSENG)

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

by engiejobboard

Office Services Administrator

Equans is looking for a Office Services Administrator to join our team based Heysham Nuclear Powerstation on a permanent basis. This is a full time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

To be an integral member of the Reception, Service desk & Office support team delivering various Office Services tasks. Must be a key team member in delivering the required level of administrative service.

What will you deliver?

Work with appropriate line supervisors to ensure that tasks are planned and delivered to client specification and agreed service requirements
Ensure compliance with statutory and company procedures, maintaining up to date knowledge of H/S and Environmental regulations
Provide out of hours cover where required
Complete relevant paperwork
Compliant with all safety related policies and procedures
Shows clear understanding of role objectives and responsibilities
Work schedules and projects are prioritised appropriately and delivered on time
Identification and reporting of areas and procedures that fail to meet expected standards (Safety, Technical and Environmental)
Appropriate risk assessments undertaken on all work
All paperwork completed (permits, reports and work order cards) is accurate and submitted within set time scales
Delivers/Contributes to pre-job briefs, exchanging ideas and putting forward suggestions to improve team performance.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Excellent oral and communication skills with internal and external customers, co-workers, and contractors
Ability to liaise effectively with Management as well as front line operatives
Knowledge of computers (Word, Excel and Outlook) Proficient use of service desk systems and processes requests in an efficient manner
Enthusiastic and committed to provide a professional, high-quality service to the Company and the client
Ideally, an understanding of fundamental HR practises and procedures
Experience in payroll and financial payment systems is essential, as well as general financial awareness where appropriate
Plan, organise and monitor several activities at the same time.

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

(Code: CUSENG)

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

by engiejobboard

Apprentice Resident Liaison Officer

EQUANS are recruiting for an Apprentice Liaison Officer to be based in the Havering area. This is a 2 year fixed term, full-time role. On offer is a competitive salary of £18,000 - £20,000 and benefits package.

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from EQUANS. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the EQUANS team.
The apprenticeship will be a combination of on-the-job learning, with a programme of training and development, including studying towards a Level 3 Apprenticeship in Business Administration.

What will you deliver?

Assist with site set up
Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach
Visit each resident prior to work commencing to introduce EQUANS and communicate the scope of works. Give residents contact numbers and a pack detailing the full RLO process
Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices
Carry out a property condition survey and appliance survey with photographs where necessary with the resident before works start in the property
Liaise with site management staff to enable the flow of information between all parties
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
Arrange appointment for surveys and works

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

APPLICANTS MUST BE HAVERING RESIDENTS

Skills and abilities

First rate communication skills
Good at developing relationships
Ability to work remotely as well as part of a team
Able to work to deadlines
Computer literate in MS office
Grades A-C / 4-9 or equivalent in Maths and English preferred

Experience

Basic understanding of construction in social housing
Report writing
Socially aware and commercially aware
Ability to work within guidelines
People person (this role requires a lot of interaction with people from all walks of life and at all levels)

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Workflow Supervisor

Equans is looking for a Workflow Supervisor to join our team Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

Reports directly to the Workflow & Admin Manager and will be responsible for Supervision of the Workflow Operators and Team Leaders and ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. Experienced in data inputting and of Helpdesk working, the Workflow Supervisor will be required to demonstrate excellent people management skills, telephone techniques, confidence and patience.

The main objective of the Workflow Supervisor is to ensure all calls are logged correctly, assigned to directly employed labour and sub-contractors, chasing completion details of jobs and focusing operational service teams on response to customer calls whilst ensuring all Work Orders are monitored to ensure compliance with response and rectification times, liaising and escalating with the Estates Team where required.

What will you deliver?

Supervision of the Workflow Team to ensure compliance with Response and Rectification times
Liaise with the Estates and Operations Team
Input & prioritise service requests from users
Monitor preparation and issue of Planned Maintenance Work Orders
Monitor the Purchase Requisition and Ordering processing for Materials and Subcontractors
Control & monitor flow of all job requests
Lead upon team meetings with Workflow operators staff
Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration
Deliver Toolbox Talks to the Workflow and Administration Team
Deliver Training to new and existing Workflow Staff
Attend and participate in training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out
To be on call 1 week in 3 as part of the Workflow management team.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous Supervision Experience
Excellent communication skills
Skilled in Helpdesk call processing
Able to Supervise the planning, prioritisation and allocation of work
Flexible and adaptable approach to work
Excellent I.T. Skills
Preferably Maximo 7.6 trained, however job specific training can be provided

This role includes a DBS standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

by engiejobboard

Coordonnateur(trice) administratif(tive) de contrats/ Contract and Administrative Coordinator - Gatineau

EQUANS is looking for a Contract and Administrative Coordinator for the Library and Archives Canada (LAC) in Gatineau.
The Equans Group is a world leader in the energy and services industry. The Group operates in 20 countries and has 90,000 employees on 5 continents. Equans designs, installs, and delivers customized solutions to improve its customers' equipment, systems and technical processes and optimize their use in the context of their energy, industrial and digital transitions. Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings, manage their facilities efficiently and decarbonize transportation infrastructure and mobility. We design, install, and maintain custom solutions to improve our customers' facilities, systems, and infrastructures. Our core offerings are focused in the following areas: • Integrated Asset and Facilities Management• Operation and maintenance of buildings and equipment• Energy efficiency solutions and sustainability plan• Building automation and controls• Solutions for transportation and mobility To learn more, visit www.equans.com

Job summary :

Reporting to the Facility Manager, the Facility Services Administrator is responsible for coordinating activities at this site and for financial record keeping and reporting as required. The candidate is also responsible for administrative support and office work and for providing the supporting data for performance monitoring reports and will assist the team in preparing Reports. This is a bilingual required position in English and French.

Responsabilities :

The selected individual will:

Receive, and manage phone calls and correspondences.
Respond to all requests from LAC users in a courteous and professional manner in accordance with protocols and procedures.
Support and assist administratively the local team
Provides administrative support to contract management in the facility including keeping sub-contractor contracts compliant and up to date.
Prepare files and data required for the performance monitoring system from the CMMS.
Keep up to date the document library and all relevant records.
Provide administrative support to the assignment and completion of work orders and preventative maintenance tasks.
Organize and fill requests for purchasing on behalf of the facility team and handle the receipt of goods, service records and invoices using the online platform.
Prepare expense reports.
Help the Facility Manager to prepare and coordinate meeting and take minutes.
Manage office supply inventory.
Administer payroll for hourly employees.
Support with the management of contractors prior and during their presence on site.
Additional administrative duties as assigned.

#MON

Requirements :

College degree in Administration or equivalent work experience;
Experienced in the use of all tools in the MS Office suite;
Minimum of 5 years experience in a similar role(s);
Bilingual (English and French);
Excellent communication skills, both oral and written.

Skills :

Written and oral communication skills;
Well developed Customer Service Skills;
Dynamic team spirit;
Self-starter with the ability to work autonomously;
Demonstrates good judgment; and
Strong work ethic.

EQUANS Services Inc. offers you :

Professional and personal development in a company experiencing strong growth;
A positive working environment characterized by competence, responsibility and innovation;
A diverse workplace regarding gender, age and cultural background;
Competitive terms of employment and excellent benefit schemes.

Equal employment opportunity :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Comments :

Does this challenge interest you? We would like to get to know you and we thank everyone who applies.

Administrator

Equans is looking for an Administrator to join our team in Birmimgham on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.

What will you deliver?

Provide an effective administrative service to the office and site team
To ensure all required databases are kept up to date in a timely manner
Data input and scanning documents for uploading onto the client’s information portal
Professional and courteous when handling visitors and telephone communications
Prioritising and managing workload

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous administrator experience
Ability to competently operate MS office
Professional approach and manner
Timekeeping skills to meet deadlines

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: EQNENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Contract Administrator

EQUANS are recruiting for a Contract Administrator to be based at Waterside House, 1 Waterside Plaza, Sale, Manchester M33 7ZF. This is a permanent full-time role working 37.5 hours per week. On offer is a salary of up to £24,000 dependent upon skills and experience.

What will you deliver?

Be the main point of liaison with the Regional Operations Centre (Helpdesk) to ensure that scheduled maintenance visits are booked in a timely fashion, and that corresponding maintenance records are received and locally reviewed
Creating of Work Order and Purchase Orders on Maximo
Responsible for managing purchase orders, receipting and invoice approval
Collate and distribute O&M information
Managing of sickness and holiday requests, mileage, purchase card receipts
Payroll
Local HR file management including training records and plans
Updating and issuing delay requests to the Client
General administration duties such as minute taking, running reports, ordering supplies and maintaining trackers/ records etc

What can we offer you?

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Proficient in the use of IT, Microsoft Outlook, and Office.
Excellent communication skills.
Experience in minute taking.
Experience in a customer service role highly desirable.
Experience of CAFM system (Maximo, ideally) highly desirable.

This role includes a DBS Enhanced check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: EQNENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

ASSISTANT(E) PROJET H/F

Saviez-vous que chez EQUANS France, INEO NUCLEAIRE accompagne depuis 50 ans ses clients sur le Sud-Est de la France ?

Ineo Nucléaire, entité d’EQUANS France, recherche, pour renforcer ses équipes un(e) :

Assistant(e) Projet (H/F)

Basé à proximité de Dijon (21)

Expertise et proximité pour EQUANS France, leader des services multi-techniques

INEO NUCLEAIRE, rassemble plus de 1100 personnes spécialisées dans les Projets, les Travaux et la Maintenance d’installations électriques dans le secteur Nucléaire.

En tant qu’Assistant(e) Projet H/F, vos principales missions sont les suivantes :

Coordonner la Prestation : gestion des fournisseurs, tri des CVs, organisation des entretiens, débriefing avec les opérationnels, lien avec le service achats,

Gérer les intégrations des prestataires (accès informatiques, bureaux…),
Seconder le Directeur de Projet pour les aspects administratifs et de communication,
Constituer les dossiers de demandes d’agréments des sous-traitants,
Veiller au suivi des commandes fournisseurs et des factures,
Rédiger des courriers, comptes-rendus, avis de réunions,
Secrétariat.

Vous avez une première expérience dans un environnement technique ou industriel, idéalement en lien avec le secteur nucléaire. Vous êtes reconnu(e) pour vos qualités organisationnelles et rédactionnelles, pour votre excellent relationnel, ceci permettra de faciliter votre intégration et votre collaboration avec les intervenants internes et externes au projet.

Vous souhaitez rejoindre nos équipes ?

Venez en discuter avec nous !

EQUANS France garantit l’égalité des chances pour tous et la diversité.

EQUANS France s'engage à promouvoir la diversité, l’inclusion et à lutter contre toutes les formes de discriminations à l’accès à l'emploi, à la formation, à la promotion et plus largement dans nos environnements et cadres de travail.

L’insertion, la mixité, le soutien et l’accompagnement des jeunes, des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines.

En savoir plus sur EQUANS France :

Plus de 27 000 collaborateurs contribuent à l’aventure EQUANS France. Concepteurs, intégrateurs et mainteneurs de solutions multi-techniques, tous sont engagés sur l’ensemble de la chaîne de valeur (financement, études, installation, maintenance, contrats de performance). Répartis dans 413 agences sur l’ensemble du territoire français et aussi à l’International, l’exigence et la bienveillance sont au cœur de notre culture et de la performance.

Enraciné dans une histoire plus que centenaire issue des sociétés Axima et Ineo, EQUANS France atteint un chiffre d’affaire de 5 milliards d’euros.

Customer Service Supervisor

Equans is looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full time role working on a shift rotation. On offer is a salary banding of £22,500 – £24,000 dependent upon skills and experience. With the addition of a 10% shift allowance.

As part of this role, you’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as weekend work. Occasional travel to other sites may also be required as part of the role.

In this role, you’ll provide support to our Facilities Management Helpdesk located at our Shared Service Centre (SSC). As part of the Customer Service team, our shift supervisors are responsible for ensuring we deliver excellent customer outcomes and assist in supporting a team of Customer Service Advisors, especially during out of hours service delivery.

What will you deliver?

Provide excellent customer service through the delivery of easy-to-use accessible services and ensure quality outcomes for customers.
Support the delivery of an effective and efficient operational service and assist team leaders with any performance management requirements.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs.
Act as a point of escalation for Advisors to manage more complex enquiries.
Ensure all SHEQ responsibilities are adhered to.
Be the key link between the OOH and In Hours teams.

What can we offer you?

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent, and/or relevant experience.
Knowledge of the FM sector, processes and systems e.g., CAFM, PPM, re-active repairs and maintenance.
Good literacy, numeracy and ICT skills.
Experience of working in a helpdesk/contact centre/customer service environment.

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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