fonctions-supports-it-et-digital-fr Archives

System Support Administrator & Service Delivery Manager

About Us:

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

About the role:

Located in Brisbane, the successful applicant will work closely with the Global 2^nd Line NOC, and together you will provide support to first line technicians by providing technical troubleshooting and resolution of issues they have escalated, as well as ad-hoc remote commissioning of various client solutions.

Much of this available role will be technical System Support Administrator tasks working closely with the Global 2^nd Line NOC, however there is the additional requirement for Service Delivery Management tasks to be undertaken, acting as the first point of contact for service requirements for the customer, maintaining a positive relationship, understanding the client needs, and ensuring all SLA commitments are fulfilled.

About you:

The successful candidate will:

Have a strong understanding of basic Linux concepts, including working with command line, checking logs and other general Linux sysadmin concepts.
Possess an understanding of networking concepts and have experience working with IP based networks.
Be customer and administratively focussed and have history of successful Service Delivery Management.
Have successfully worked in cross-functional/regional groups and possess senior level stakeholder relationship management skills.
Hold 3-5 years’ experience in a similar role.
Have the willingness and ability to travel to Gothenburg Sweden or London UK for a designated period of training.

Some of the key responsibilities include:

Maintain previously agreed Service Level Agreements.
Manage customer communications during major incident management.
Work to existing processes and procedures developed globally for the role.
Provide regular progress/performance reports required both internal use and for client requirements.
Continually update and maintain a knowledge base document.

Key requirements:

Tertiary Information Technology qualifications or Vendor specific certifications, eg CCNA/JNCIA/RHCE/MCSA
ITIL Foundation – desired
Experience with JIRA/Confluence - desired
Experience with OH&S compliance - JHA/SWMS preparation, Risk Assessments

Next steps:

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.

Server Engineer

Microsoft Technologies. Active Directory, Office365, VMWare Virtualisation

Global learning platform available to further your knowledge

Flexible work policy; parental, volunteer, study leave & company paid life insurance available.

Permanent opportunity with multinational organisation available for an experienced Server Engineer with Infrastructure and networking background.

About Us

Equans ANZ Information Technology team based in our Silverwater office are looking for an experienced Server Engineer with strong problem solving skills, solid experience using Microsoft and Linux servers, and to successfully and solely manage the servers in Australia.

You will have a minimum of five to ten years' experience working in a similar role and hold current Microsoft certifications (MCSE/MCSA).

What you'll be doing:

The Server Engineer role maintains, monitors and enhances Equans ANZ’s physical and virtual server infrastructure assets in line with organisational policies and overall IT Strategy. As a key member of the technical infrastructure team, the server engineer applies technical expertise to ensure critical business processes remain available for our business stakeholders.

The remit of this role covers Equans Server infrastructure located in our Data Centre as well as at various branches around Australia and New Zealand.

The Server Engineer sits within the Equans ANZ Infrastructure team and the successful applicant will have the opportunity to bring a brand new focus and agility to the Infrastructure team.

The requirements of the role:

Provide technical expertise around all aspects of Server and OS management (build, maintain, decommission) and backup management.
Responsible for the monitoring, maintenance and enhancement of EQUANS IT’s physical and virtual server Infrastructure, including pro-active and reactive resolution of incidents to minimise business disruption.
Ensures regular backups of business-critical servers/databases are taken and maintained.
Ensures server assets are regularly patched and upgraded with vendor updates as and when required according to group and local policies.
Implements and maintains EQUANS ANZ’s cyber security controls according to Group and local policy in order to protect EQUANS server assets from cyber threats and damage.
Engages with our various Infrastructure / OS support vendors to ensure platforms and systems remain available and continue to support our critical business processes.
Handle escalations from the Service Desk team as and when required.
Assists with projects of varying sizes and complexity from time to time, providing technical direction in areas of expertise in line with organisational policies.

What you need:

ITIL v3 Foundation or greater
MCSE, MCSA or equivalent
VCP or VCAP certification
5+ years’ experience managing a mid-sized Microsoft Windows OS (2012-2019), VMWare vSphere / ESXi server environment hosted in a Data Centre.
Experience in administering Linux operating systems.
Thorough understanding and technical proficiency in Active Directory, LAN/WAN/VLAN, TCP/IP and UDP.
Thorough understanding of cyber security principals and experience with implementing and maintaining enterprise level controls / endpoint detection platforms from vendors such as MDE etc.
Experience with managing server backups via Rubrik would be advantageous.

What we offer:

A great team environment.
Opportunity for continuous learning with our global learning platform.
Growth and learning within the Server Engineer role.
Strong and supportive leadership.
Company paid life insurance.
Flexible work policy.
Dress for your day policy.
Parental leave.
Volunteer leave.
Study leave.
Purchased leave.
Domestic violence leave.
Employee Assistance Program.

Next steps:

Please note that we can only accept applications from those with full working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.

IT Business Partner

EQUANS is looking for an IT Business Partner to join our team in Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary banding of £55,000 to £70,000, dependent upon skills and experience, company vehicle or allowance, bonus and benefits package.

This role is responsible for the IT account management and the IT Demand of the Business divisions, focused on developing customer relationships, driving change in technology services ensuring alignment to both business and IT strategies.

The Business Partner is key to gaining customer satisfaction and pivotal in initiating changes in IT service to meet the needs of the business. In this role you will be the voice of IT to the business and the voice of the business to IT. The individual will establish strong business partnerships between the business and the IT team including subject matter experts.

The initial focus of this role will be centred on the Birmingham Repairs & Maintenance contract and helping to develop the strategic technology roadmap for the delivery of technological improvements in conjunction with the broader divisions aims and in alignment to the Equans global IT strategy.

What will you deliver?

Account Management

Develop and maintain strong relationships with external clients and senior business stakeholders.
Promote IT’s capabilities, challenges and strategies to the business.
Initiate business sponsored IT change projects to deliver what the business needs from IT and support the PMO by unblocking obstacles and driving projects.
Act as the senior point of escalation for major IT issues for business customers.
Monitor the level of customer satisfaction, learn lessons whenever possible, and focus on continuous improvement of IT service delivery for the business area.
Build a trusting partnership with the business through consistent reliable delivery and ability to influence and get the job done.

Business Engagement

Promote the reduction in complexity and maintain a strategy perspective from an IT and business point of view.
Consult with the business to understand the business plans, operational objectives and market forces driving business change.
Translate existing core enterprise technology capabilities and solutions available from IT to the business services to reduce distinct solutions for individual contracts.
Identify IT projects with the business, work with the Enterprise Architects to develop a strategic technology roadmap, gain business sponsorship and initiate IT projects via the governance process.

Demand and Prioritisation

Understand the priorities for the business area and ensure that these are understood by the wider IT team.
Work with the IT Service Delivery Manager to identify any gaps in the IT support model for the business area and ensure these are monitored and closed through effective Service Improvement Plans.
Work with the PMO to prioritise projects and IT workloads.
Communicate the IT work schedule and manage expectations in the business, communicate progress updates, assist with resolving hurdles and gain business decisions.
Be accountable for the Shaping phase of the governance process (Brief and business case, etc.)

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 3 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Bachelor or Master degree in an administration or IT discipline, or equivalent through experience.
MRI Maintain technical IT experience.
Project management – recognised methodology, preferably PRINCE2 and/or MSP Practitioner / Agile.
Previous demonstrable experience in successfully dealing with senior stakeholders up to Board level.
Experience of producing reports for senior stakeholders.
Experience in managing challenging and complex client & supplier engagement.
Project Management experience, gained preferably in a blue-chip organisation.
Demonstrable experience in delivering large scale IT projects.
Experience in dealing with complex negotiations with suppliers.
Must be a strategic thinker, good relationship building skills, self-starter, good business analysis skills, understanding of broad set of IT terms and technologies.
Significant experience in understanding the delivery and management of an IT business.
Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
Experience of responding and contributing to IT bids.
Ideally technical IT experience in multiple disciplines such as CAFM, Building Maintenance and Data systems.
Must possess very strong business acumen.
Ability to quickly grasp understanding of businesses and be able to identify business drivers for success, process and approaches to business models.
Builds strong trusting relationships with clients quickly.
Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
Builds and maintains strong professional, trusting relationships with the business and IT, peers and staff.
Able to persuade and influence senior decision makers.
Proficient in project management (methods), progress reporting, project management.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of a positive action drive to address under-representation in senior management positions we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

In support of our positive action measures, we will consider applications that do not meet all the technical requirements if candidates can demonstrate how transferable skills will enable them to successfully deliver the remit of the role in an environment which promotes a flexible working culture.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Middleware & Industrialisation Manager - F/H

EQUANS, nouvelle entité autonome du Groupe Bouygues, compte actuellement presque 100,000 collaborateurs qui interviennent quotidiennement dans plus de 20 pays au sein de sociétés aux marques locales très fortes comme INEO, AXIMA, FABRICOM, SPL Powerlines and Bouygues Energies & Services. EQUANS c’est aujourd’hui 17 milliards d’€ de chiffre d’affaires.

EQUANS ambitionne d’être le leader mondial dans un environnement concurrentiel fort en valorisant des savoir-faire techniques et technologiques de pointe toujours plus innovants et performants pour ses clients.

Au sein d’EQUANS France, nos équipes, pour qui la santé et la sécurité au travail sont une priorité absolue, sont engagées pour accompagner leurs clients dans leurs transitions énergétique, industrielle et numérique et relever ainsi le défi de la décarbonation de notre économie. Pour cela, nos équipes connectent, protègent et alimentent en flux énergétiques et numériques les territoires, les villes, les bâtiments, les industriels et les infrastructures de transport.

Experts dans 6 domaines - Génie électrique, Génie climatique, Réfrigération, Protection incendie, IT et télécommunications, Solutions digitales, la complémentarité de nos activités témoigne de notre capacité à innover et à nous adapter pour fournir des services à forte valeur ajoutée pour nos clients

Si vous êtes à la recherche de nouveaux challenges dans une entreprise innovante et engagée dans le développement de ses collaborateurs, vous êtes au bon endroit!

La Direction des systèmes d'informations, EQUANS France et plus particulièrement le département du Développement & Innovation Digitale recherche en CDI :

Un(e) Responsable de l’équipe Intégration et industrialisation F/H

Votre missions : Contribuer à l’industrialisation, la standardisation et la rationalisation des processus ainsi qu’à la modernisation du SI.

Vous intervenez ainsi sur :

La définition, le pilotage et le suivi des solutions implémentées.
Le management de l'équipe (3 internes et externes) traitant des sujets API Management, Middleware et Ordonnancement.
L’organisation, la planification et le pilotage des activités
L’accompagnement des collaborateurs dans leurs activités de run et de build
Le suivi des contrats de services
Expertise et assistance nécessaire aux différents projets de la DSI
Mise en place et déploiement des outils de monitoring et de reporting middleware
Corrélation de la stratégie middleware avec la stratégie Corporate EQUANS
Définition des roadmaps en collaboration avec les équipes infrastructures et applicatives
Veille technologique

PROFIL :

En capacité de fonctionner avec les autres équipes de la DSI mais aussi à l’aise dans la collaboration avec les métiers, vous êtes rigoureux (se), méthodique avec un bon relationnel et le sens de l’écoute.

Vous savez faire preuve d’initiatives et être force de proposition.

De formation supérieure en informatique, vous disposez de compétences techniques dans l’API Management, les middlewares et leur intégration au sein du système d’information.

Vous justifiez d’expériences réussies dans la gestion des échanges, l’intégration applicative et la coordination d’équipe.

Anglais : opérationnel (échanges quotidiens avec le CORPORATE)

Un dernier point pour vous convaincre de nous rejoindre ?

Venir chez nous, c’est :

Intégrer un grand Groupe, tout en travaillant dans des équipes à taille humaine actives et motivées;
Rejoindre une entreprise engagée socialement avec une politique RSE active au quotidien
Avoir la possibilité de télétravailler jusqu'à 2 jours par semaine
Avoir la possibilité d’être formé(e) régulièrement, comme l’ensemble de nos salariés;

Structure de rémunération : fixe annuel + participation + PEE / PERCO abondés + avantages CE + subvention restaurant d'entreprise.

EQUANS France s'engage à promouvoir la diversité, l’inclusion et à lutter contre toutes les formes de discriminations à l’accès à l'emploi, à la formation, à la promotion et plus largement dans nos environnements et cadres de travail.

L’insertion, la mixité, le soutien et l’accompagnement des jeunes, des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines

Service Manager Messaging & Collaboration

Equans in Brussels is looking for a Service Manager Messaging & Collaboration.

As part of Equans’ journey to become an autonomous organization, we are building a new IT Operating model, in which we will be working as a global organization to deliver some of our core IT components. As a Group we have defined a number of Shared Line of Service which will deliver services globally across all business units (24/7).

As a Service Manager Messaging & Collaboration you participate in the construction of the Global Shared Line of Service Digital Workplace. The Digital Workplace SLS will be delivering services on workstations (~ 55K workstations at term), Office 365 (up to potentially 100K employees), Identity and Access Management components (Okta) and other global security services (Intune, Proofpoint, Crowdstrike,…). Your focus will be on the O365 service line.

You become part of a new team of global IT players. A team you co-construct together with colleagues/squad members across the globe. You participate in the selection of a new outsourcing partner and transition services from the existing Equans IT teams. In the initial phase, the start-up will be handled in a program approach to transition afterwards in a “standing” service line.

Details of the job:

as Service Manager you are responsible for the overall budget and for defining a cost/financing model with the Group IT Performance team to be able to cross charge and deliver value for money services
you lead a team of O365 experts and you select and manage service providers to deliver global service
you work closely with technology providers such as Microsoft,…
you are in charge of Build and Run activities (including implementations, migrations, obsolescence initiatives)
as a people manager/servant leader you assist the team in creating a more internal structure (portfolio, resource forecasting, team meetings, community alignment,…)

Lines of communication

You report to the Service Line Manager Digital Workplace. You work closely together with the Group CIO Council and more particular with the Group CTO & CISO.

What do you need to be successful in this function?

you have at least 10 years of experience in complex IT organization(s)
you have experience in agile ways of working
strong and proven technical knowledge in mentioned domains (O365,…)
proven experience in managing complex program and/or service teams, ideally 24/7
proven experience in working with large outsourcing partners, ideally offshore
you are pro-active and have a problem solving mindset
you are able to work in a fast-paced and very demanding environment
you have a hands-on attitude and are open to tasks outside of the classic task description
you are customer-oriented and have a learning mentality
you value the team’s success more than you value your personal achievements
you communicate in a concise but kind way and have good social skills
you are open for travelling to other regions (once per Q)
languages: full professional proficiency in English and French

Want to tackle tomorrow’s multi-technical challenges with us?

Then join our experts in the various innovative and exciting projects of Equans. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that! You also get:

a competitive salary in line with your education and experience
interesting training and career opportunities
group-, hospitalization-, disability insurance
eco & meal vouchers, representation allowance
concessionary travel, lease car
smartphone with subscription, laptop, internet fee
additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or [email protected]

Project Management Officer

We are looking for a Project Management Officer (PMO) for our office in Brussels.

Your job?

you provide oversight on Equans IT projects by maintaining best practices and documenting project status and strategy in one place
you provide project management office support to the IT Program Director and the IT Program Managers, including scope and budget retrievals
you support project team members with documentation tracking, and quality review
you follow-up project execution and consolidate reporting: documentation review, testing, delivery,…
you gather data about project progress and producing reports. You get things done: when you need information or help, you look for it and find it easily within Equans IT
as the project portal administrator you maintain the project’s SharePoint site and ensure that folders are structured well, documents are regularly updated & organized effectively and version control is correctly applied
you interact with internal and external stakeholders
any other PMO duties as mandated by the IT Program Director

Are you up for IT?

1-3 years of experience in a project support or project coordination role
you are a self-starter with a passion for IT project management
you have excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines
you have strong interpersonal skills: as an important part of the team, you work in harmony with others to achieve goals
you communicate clearly and precisely
you are fluent in English (mandatory) and Dutch or French

Want to tackle tomorrow’s multi-technical challenges with us?

Joining Equans is more than that! You also get:

a competitive salary in line with your education and experience
interesting training and career opportunities
group-, hospitalization-, disability insurance
eco & meal vouchers, representation allowance
concessionary travel, lease car
smartphone with subscription, laptop, internet fee
additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or [email protected]

IT Project Leader

We are looking for an IT Project Leader (Brussels).

As IT Project Leader you manage projects within the Global Shared Line of Service Digital Workplace. The Digital Workplace SLS will be delivering services on workstations (~ 55K workstations at term), Office 365 (up to potentially 100K employees), identity and access management components (Service-Now) and other global security services (Intune, Proofpoint, CyberArk,…).

Your job?

you are responsible for overseeing all aspects end to end of your assigned IT projects
you set project goals and come up with plans to meet those goals
you maintain project timeframes, budgeting estimates and status reports
you coordinate/manage project team members and develop schedules & individual responsibilities
you deliver projects on schedule and within budget
you use project management tools to track project performance & schedule adherence
you conduct risk assessments for your projects
you organize all activities to guarantee proper stakeholder management with all stakeholders (IT and business) to discuss project goals and progress
you report to the IT Program Manager or IT Program Director

What do you need to succeed in this job with the support of SLS management?

you have a master’s degree or equivalent through experience, and have more than 3 years of relevant experience as IT project leader by preference in an IT to IT context
a project management certification such as Prince 2, PMI or Scrum is an asset
experience in Offshore project management is an asset
you are skilled in people and stakeholder management
you have the ability to understand technical issues and explain them in an easy way
you have analytical and problem-solving skills to handle any issue that occurs during project completion
you have organization and time management skills to keep projects on track and within budget
you have excellent resource planning and task scheduling skills
you are pro-active and have a problem solving mindset
you are able to work in a fast-paced and very demanding environment
you have a hands-on attitude and are open to tasks outside of the classic task description
you are customer-oriented and have a learning mentality
you are a true communicator (written and verbal) who can coordinate with team members and management
fluent in English (mandatory) and Dutch or French

Equans, a Bouygues group company, is the world leader in multi-technical services with offices in 20 country hubs.

With nearly 95,000 highly qualified employees and a strong geographic footprint through our historical local brands, we have excellent technical know-how in design, installation, maintenance and performance services, with a unique combination of skills as in HVAC, cooling & fire protection, facility management, digital & ICT, electrical, mechanical & robotics.

As a Group we have defined a number of Shared Line of IT Services which will deliver services globally across all business units (24/7).

Want to tackle tomorrow’s IT challenges with us?

Joining Equans is more than that! You also get:

a competitive salary in line with your education and experience
interesting training and career opportunities
group-, hospitalization-, disability insurance
eco & meal vouchers, representation allowance
concessionary travel, lease car
smartphone with subscription, laptop, internet fee
additional paid leave, seniority leave, homeworking

Last but not least: a modern office location, regular fun events and a great team to work with.

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or [email protected]

IT Program Director

We are looking for an IT Program Director (Brussels).

As IT Program director you will be at the heart of the IT program & portfolio management within the Global Shared Line of Service Digital Workplace. The Digital Workplace SLS will be delivering services on workstations (~ 55K workstations at term), Office 365 (up to potentially 100K employees), identity and access management components (Service-Now) and other global security services (Intune, Proofpoint, CyberArk,…).

Together with your team of PM’s & PL’s you have the freedom to set up the department as you see fit to achieve the requested results. This means you are responsible for researching, planning, promoting, implementing, and evaluating an organization’s program within SLS DWP.

In addition you are responsible for achieving organizational goals by identifying processes, setting and managing deadlines, supervising and leading program and project managers, overseeing progress and performance, monitoring budgets, and allocating resources.

You directly report to the SLS Director.

More concretely:

you ensure the coordination and delivery of multiple international programs within Equans IT requiring cross business and SLS unit coordination
you manage dependencies and interfaces between IT programs/projects and escalate recommendations to executive levels when appropriate
the budget allocated to the IT programs is in your hands. You organize, in due time, an analysis to verify the expected achievements and results
you are responsible for the quality assurance, overall integrity of the IT programs by making sure that the framework is implemented and you organize regular lessons learned
you handle customers‘ expectations by identifying and understanding their interest(s)/influence(s). You put in place a pro-active communication/action plan which is regularly updated along the IT program lifecycle
you participate and execute a steering committee in order to share the progress of the ongoing programs, critical risks and obtain decisions from the responsible stakeholders
you are responsible for the portfolio management within the SLS in tight alignment with global PMO

What do you need to succeed in this job with the support of SLS management & your team?

you have a master’s degree or equivalent through experience, and more than 5 years of relevant experience as IT program manager/director
you possess proven portfolio management skills
you are skilled in people and stakeholder management
you are a true leader and an excellent communicator by nature
you have good negotiation skills and are able to expose/challenge to a c-level management in a diplomatic way
you are pro-active, have a problem solving mindset and are driven for result
you are able to work in a fast-paced and very demanding environment
you have a hands-on attitude and are open to tasks outside of the classic task description
you are methodic and proficient in planning
fluent in English (mandatory) and Dutch or French

Equans, a Bouygues group company, is the world leader in multi-technical services with offices in 20 country hubs.

As a Group we have defined a number of Shared Line of IT Services which will deliver services globally across all business units (24/7).

Want to be the bridge between Strategy & Execution within Equans SLS Digital Workplace?

Then join our IT experts in the various innovative and exciting projects of Equans. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that! You also get:

a competitive salary in line with your education and experience
interesting training and career opportunities
group-, hospitalization-, disability insurance
eco & meal vouchers, representation allowance
concessionary travel, lease car
smartphone with subscription, laptop, internet fee
additional paid leave, seniority leave, homeworking

Last but not least: a modern office location, regular fun events and a great team to work with.

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or [email protected]

IS Analyst | Service Now

Venez nous rejoindre au cœur de projets stimulants, dans notre équipe IT à Bruxelles ! Votre rôle est essentiel pour combler le fossé entre les parties prenantes et les développeurs, tout en contribuant à la personnalisation de suites logicielles telles que ServiceNow.

Zoom sur la fonction ⬇️

vous analysez les besoins des différents utilisateurs métier tout au long de différents projets
vous travaillez selon une méthodologie agile
vous êtes le lien entre les parties prenantes et les développeurs
vous interagissez avec les architectes et les experts pour garantir la mise en œuvre de la solution
vous êtes capable de personnaliser ou de paramétrer des suites logicielles (ServiceNow) lorsque c'est possible
vous préparez et exécutez des tests de la solution
vous documentez les processus, les exigences, les solutions et les guides utilisateur
vous supervisez le développement et l'amélioration du catalogue de demandes de service et du portail en libre-service
vous fournissez des conseils d'expert, un support technique et recommandez les meilleures pratiques pour les processus ITSM/HR/SPM/POM tels qu'ils sont implémentés dans l'outil ServiceNow

Apportez votre expertise et vos connaissances !

vous avez au moins 3 ans d'expérience dans :
- l'analyse fonctionnelle et/ou métier
- l'outil ServiceNow
- la gestion des services informatiques
vous avez travaillé pendant au moins 2 ans dans un environnement agile
vous pouvez mettre en place des cas de test et guider l'entreprise lors des tests
vous avez des connaissances en CIS ITSM, CSA, ITIL
- la connaissance de CIS POM, CIS HRSD, CIS SPM/ITBM est un atout
vous maîtrisez les logiciels de Officer 365 & MS Visio
vous communiquez de manière concise mais amicale et avez de bonnes compétences sociales
vous êtes proactif et avez un esprit orienté vers la résolution de problèmes
vous êtes axé sur le client et avez une mentalité d'apprentissage
vous pouvez travailler de manière autonome
vous accordez plus d'importance au succès de l'équipe qu'à vos réalisations personnelles
vous êtes ouvert à vous déplacer très régulièrement sur les sites d'Equans en Belgique
langues : maîtrise professionnelle complète de l'anglais, du néerlandais et/ou du français

Envie de relever les défis multi-techniques de demain ?

Alors rejoignez dès à présent nos équipes d'experts, au sein desquelles vous pourrez exercer de nombreuses responsabilités et vos connaissances techniques mises en pratique. Et ce, dans un environnement de travail passionnant et innovant !

Vous aurez également l’occasion de découvrir les technologies de demain afin d’aider nos clients dans les trois grandes transitions actuelles : la transition énergétique, la transition industrielle et la transition digitale.

Mais ce n’est pas tout, rejoindre Equans, c'est aussi :

un salaire compétitif, conforme à votre formation et expérience
de belles opportunités de formation et de développement
une assurance groupe, hospitalisation, invalidité
des écochèques, chèques-repas, frais de représentation
un abonnement social, voiture de société
un smartphone avec abonnement, ordinateur portable, intervention internet
des congés RTT, congés d’ancienneté, télétravail

Nous avons hâte de vous rencontrer !

Cette description vous colle-t-elle à la peau et vous souhaitez plus de renseignements ? Contactez notre collègue RH Olivier Gustin - +32 489 80 94 75 or [email protected]

Salesforce Analyst (Business/Functional)

We are looking for a Salesforce Analyst (Business/Functional) to strengthen the Equans Belux Salesforce Expertise team in Brussels.

In this role you are assigned to a specific Product team. You become part of a team of different analysts, architects, developers, SDMs, service coordinators and PL’s.

Do you have a thorough Salesforce background, possess good organization skills as well as the ability to interact with the business (analyze new requirements and turn them into good solutions)?

Then continue reading and apply!

Details of the job:

you analyze the needs of the different business users throughout different projects
you work in an agile methodology
you fill the gap between the business and the developers
you collaborate with teams in other technologies
you collaborate with a team of Salesforce architects, analysts, administrators and developers to help them determine the most appropriate technical strategy and designs to meet business needs
you follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions
you work together with the other developers and validate their solutions before and during development, while also performing QA when required to ensure that they meet the needs of clients
you write test cases that can be delivered to clients and support them during UAT
you write test scenarios and execute tests
you document processes, requirements, solutions and user guides
you may be involved in translating business requirements into technical specifications
you communicate intensively with your team about status, technical issues and creative solutions

Lines of communication

You will be in contact with the CIO, the infrastructure teams, the business divisions and supporting teams, the IS project leaders and other analysts.

Are we a match?

you have a bachelor’s or master’s degree in IT or equal by experience
minimum experience of 3 years in Salesforce technology (medior to senior profile)
you have worked for at least 2 years in an agile environment
you have experience with translating business requirements to functional requirements in the form of user story
software: MS Office, Azure devops, MS Visio
knowledge of Salesforce System Administrator, Salesforce Service Cloud, Salesforce Field Service Lighting, Salesforce App Builder, Salesforce Community/Experience Cloud is a plus
you have an understanding of agile approaches and underlying principles
you can set up test cases and guide the business during testing
you are pro-active and have a problem solving mindset
you are customer-oriented and have a learning mentality
you can work independently
you value the team’s success more than you value your personal achievements
you communicate in a concise but kind way and have good social skills
you are open for very regular mobility across all sites of Equans in Belgium
languages: full professional proficiency in English, Dutch and French

As of today, we are managing 9 different Salesforce platform organizations with a need of day-to-day support & optimization and a healthy flow of new upcoming Salesforce projects within the Equans Benelux scope. We have a strong implementation of the Field Service Lightning product as well as the Service Cloud.

Want to tackle tomorrow’s multi-technical challenges with us?

Joining Equans is more than that! You also get:

a competitive salary in line with your education and experience
interesting training and career opportunities
group-, hospitalization-, disability insurance
eco & meal vouchers, representation allowance
concessionary travel, lease car
smartphone with subscription, laptop, internet fee
additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or [email protected]