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Administration Assistant

Equans is looking for a Administrative Assistant to join our EDF team in Torness on a permanent basis. This is a full time role working 37 hours per week on a 12 month fixed term contract. On offer is a competitive salary of £23,786 per annum, and company benefits package.

Overview

You will support the Business Services team within the Professional Service in line with the organisation’s goals and values.

Main Duties and responsibilities:

Gather, analyse, and present data from various sources for use in management information reports as requested.
Prepare agendas for meetings, attend meetings, and produce formal minutes for distribution.
Facilitate site access, IT access, and training requirements for new starts and visitors.
Respond to routine requests for information – assemble relevant data and compile as necessary.
Monitor and facilitate the Corrective Action Process. (Training provided).
Support colleagues with day-to-day activities to ensure that deadlines and standards are met, and commitments are honoured.
Carry out stock-taking activities and replenishment of business supplies.
Verify, prepare, and forward purchase orders/requisitions, verifying receipt of items and seeking authorisation for payment.
Maintain effective diary management, including the coordination of meetings, appointments, travel, and hospitality as necessary.
Creation of plant labels.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Required Experience:

Good time management skills: able to take responsibility and to work independently and flexibly to prioritise workloads, work to deadlines and meet targets - whilst maintaining an assertive, confident, and diplomatic approach to staff/contractors.
Able to form and maintain good working relationships at all levels internally and externally.
Good knowledge of MS Office programs, including Word & Excel.
Confident communicator.
Previous administration experience, minimum 2 years.

This role includes a BSVR and CTC check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

CODE: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Administration Assistant

Equans is looking for a Administrative Assistant to join our EDF team in Torness on a permanent basis. This is a full time role working 37 hours per week. On offer is a competitive salary of £23,786 per annum, and company benefits package.

Overview

You will support the Business Services team within the Professional Service in line with the organisation’s goals and values.

Main Duties and responsibilities:

Gather, analyse, and present data from various sources for use in management information reports as requested.
Prepare agendas for meetings, attend meetings, and produce formal minutes for distribution.
Facilitate site access, IT access, and training requirements for new starts and visitors.
Respond to routine requests for information – assemble relevant data and compile as necessary.
Monitor and facilitate the Corrective Action Process. (Training provided).
Support colleagues with day-to-day activities to ensure that deadlines and standards are met, and commitments are honoured.
Carry out stock-taking activities and replenishment of business supplies.
Verify, prepare, and forward purchase orders/requisitions, verifying receipt of items and seeking authorisation for payment.
Maintain effective diary management, including the coordination of meetings, appointments, travel, and hospitality as necessary.
Creation of plant labels.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Required Experience:

Good time management skills: able to take responsibility and to work independently and flexibly to prioritise workloads, work to deadlines and meet targets - whilst maintaining an assertive, confident, and diplomatic approach to staff/contractors.
Able to form and maintain good working relationships at all levels internally and externally.
Good knowledge of MS Office programs, including Word & Excel.
Confident communicator.
Previous administration experience, minimum 2 years.

This role includes a BSVR and CTC check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

CODE: CUSENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Stock Controller

EQUANS is looking for a Stock Controller to join our team based in Worcester Royal Hospital on a permanent basis. This is a part-time role working 25 hours per week. On offer is a salary of £13,546 per annum and benefits package.

General Overview

Reporting to the Support Services Manager, you will assist with the provision of Materials Management Service to include stock control, receipt & distribution of the Worcestershire Royal Hospital and associated areas in accordance with the contracted Service Level Agreement and ensure that the Company’s policies are upheld.

What will you deliver?

Ensure full compliance at all times with health and safety regulations, precautions, safe working practices and Data Protection requirements
Carry out a regular count of materially managed items, to an agreed schedule using a computerised stock control system (PDA)
Produce electronic ‘top up’ orders according to procedures
Carry out a regular count of and provide top up of sterile dressing packs, vacutainers, pathology items and patient wristbands
Take receipt of goods from NHS Supply Chain
Transport goods in a safe manner to designated wards/departments
Check and put away stock on nominated wards/departments, noting and reporting discrepancies etc
Ensure stock rotation for ‘top up’ lists as agreed with Line Manager
Clean mailbox units associated with the Materials Management Service
Carry out administrative procedures associated with the provision of the Materials Management Service to ensure accurate records are maintained for reporting purposes
Assist with the receipt and booking in of parcels within goods in and provide cover during annual leave
Maintain a safe and tidy working area
Carry out training courses as required by the Company
Assist with the provision of the GP Vacutainer Service
Other duties within the scope of the post that are considered commensurate to this role.

What can we offer you?

On offer is a salary of £13,546 per annum and benefits package, which includes;

24 days annual leave pro rata (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Numerate and literate within an ability to write simple reports
IT/Computer literate
Good interpersonal skills
Experience in relevant stores/receipt and distribution environment
Methodical worker
Relevant stock control/stores experience
Able to undertake all manual handling requirements of the post

This role includes a DBS standard check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

Code: CUSENG

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Customer Service Agent

EQUANS is looking for a Customer Service Agent to join our team in Ashford, Kent on a permanent basis. This is a full time role working 40 hours per week. On offer is a up to £26,000 per annum and benefits package.

General Overview

You will be working as part of our cross functional team providing administration and emergency and routine call handling/scheduling service for our client(s). You will be one of the first points of contact for our internal/external customers and suppliers, representing Equans, and will be ensuring that the information is correct and ready to manage. Working within our operational team you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive co-ordination of all service requirements and, ensuring jobs are accurately diagnosed, prioritised and that the correct engineer is dispatched, whilst ensuring high levels of customer service and adherence to client KPI’s at all times to ensure compliance.

What will you deliver?

Respond to all internal/external customer calls and email enquiries and adhere to targets and objectives set via our clients
Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets, whilst maintaining a high level of customer satisfaction at all time
Respond positively and manage efficiently all stakeholders/customers’ needs/support via all methods of communications and monitor /manage any requirements
Plan & dispatch works directly to delivery staff via our software solutions, ensuring they have the correct information and skillset to ensure a first-time fix and leave the property in good working order
Monitor progress on all job types, communicating with customers/stakeholders where required to follow the order through to practical completion
Control workload efficiently to include both internal and external customer satisfaction, this includes the responsibility of controlling all procedures related to the identification, priorities, and resolution, highlighting any potential risks within operational, systems or process to key management
Co-ordinate and monitor the tracking of parts required and outstanding work required to ensure all jobs are completed swiftly in line with client KPIs
Work with the business support team in providing support to the Places and Communities division
Any other reasonable management request.

What can we offer you?

On offer is a salary up to £26,000 per annum and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Proven excellent customer service experience
Knowledge of all MS Office packages
Planning/scheduling experience
Experience in the Social Housing industry would be an advantage
Fantastic written and verbal communication skills.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Assistant Technique H/F

Et si vous rejoigniez demain le leader des services multi-techniques ?

Axima, entité d’EQUANS France, recherche son futur

Assistant Technique H/F

Poste basé à Bernin (38).

Axima fait partie de l’entité EQUANS. Elle conçoit des solutions globales et performantes dans le domaine du Génie Climatique, de la Réfrigération et de la Sécurité Incendie pour accompagner la transition énergétique et numérique des bâtiments, des environnements et des process de ses clients. Au total, elle compte 27 000 collaborateurs, et son chiffre d’affaires représentait plus de 5,1 milliards d’euros en 2021.

Votre quotidien :

Rattaché à la Division Industries des Procédés - Segment Advanced Technologies, en tant qu'Assistant Technique, vous assurez la gestion administrative des dossiers techniques ainsi que le suivi et l’organisation de la structure.

Vos principales missions seront les suivantes :

Assurer la constitution, le suivi, la mise à jour et le classement des DOE dans leur intégralité lors de travaux confiés à nos services,
Saisir dans la GMAO les comptes-rendus des opérations préventives, les bons d'intervention, les plans d'actions maintenance et contrôles réglementaires,
S’assurer de la bonne prise en compte du plan de prévention par tous les profils concernés
Effectuer les commandes SAP et GMAO pour le réapprovisionnement des pièces détachées,
Réaliser les PV de réception,
Effectuer la saisie des pointages et des congés dans SAP,
Participer aux réunions d'équipe/client et assurer la prise de notes,
Réaliser les demandes d'accès, de formation sécurité et de badges sur le site,
Gérer et recevoir les appels des demandes client pour signalement de tous problèmes.

Votre profil :

De formation Bac Pro à Bac+2/3 en assistance technique et administrative, vous justifiez d’une première expérience réussie sur un poste similaire.

Vous maîtrisez le Pack Office, la connaissance de SAP sera un plus.

Vous êtes reconnu pour votre excellent relationnel (interne/externe), et votre aisance rédactionnelle.

Vous êtes polyvalent, réactif et organisé.

EQUANS France garantit l’égalité des chances pour tous et la diversité.

EQUANS France s'engage à promouvoir la diversité, l’inclusion et à lutter contre toutes les formes de discriminations à l’accès à l'emploi, à la formation, à la promotion et plus largement dans nos environnements et cadres de travail.

L’insertion, la mixité, le soutien et l’accompagnement des jeunes, des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines.

Administrator

EQUANS is looking for an Administrator to join our team based in Kingston upon Thames, KT6 on a temporary basis (9 months maternity cover). This is a full time role working 37.5 hours per week. On offer is a salary banding of £30,000 - £32,000 per annum based upon skills and experience as well as benefits package.

General Overview

The Administrator will assist the management team in the delivery of the overall contract in relation to service standards, service response, reporting, helpdesk and general management. Support the Facilities department in delivering a consistent and efficient service across the site including ensuring that all Planned Preventative Maintenance (PPM) schedules are up to date and that any remedial works(s) are undertaken quickly.

This role plays a vital part in supporting the management team with the contract performance against KPIs and SLAs. This contract looks after halls of residence across two sites for Kingston University overseeing 1333 rooms with a few additional social buildings.

What will you deliver?

Keep CAFM system up to date with real time data and jeopardy manage delivery
Manage follow on works in the CAFM with halls/maintenance managers and subcontractors
Ensure PPMs orders are placed for the year with suppliers and goods receipting process undertaken monthly
Manage invoicing to the client and ensure DEBT is minimised
Manage monthly overtime submission sheets
Invoice vending machines and laundry services monthly
Update contract compliance tracker with up-to-date information and flag any non-conformances with close out plan
Ensure all subcontractor PPMs RAMS/competency certification are up-to-date and stored on SharePoint
Ensure all subcontractors are inducted annually
Record safety observation submissions on AIMS
Ensure PPMs are carried out on time in line with the PPM Planner
Checking subcontractors RAMS when working on site
Assist the Account Manager in pulling together reporting for contractual reports
Manage and make sure Zetasafe legionella system up to date and actioned any points.

What can we offer you?

On offer is a salary banding of £30,000 - £32,000 per annum based upon skills and experience as well as benefits package, which includes;

Free on-site parking
24 days annual leave pro rata (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within Administration
Experience of using CAFM systems (Maximo) and dealing with subcontractors in a facilities maintenance industry
Good IT skills, with a good command of excel
IOSH Certification is a preference
First Aid Qualified desirable
Asbestos awareness training desirable
Legionella awareness training desirable.

This role includes a DBS standard check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

Helpdesk Team Leader

EQUANS is looking for a Helpdesk Team Leader to join our team based in Worthing, BN13 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary banding of £31,500 - £35,441, dependant upon skills and experience as well as benefits package.

General Overview

The Helpdesk Team Leader will be based from the Southern Water estate at Durrington and will lead the Helpdesk, Scheduling and Travel Management for the contract.

What will you deliver?

Lead the Helpdesk and Scheduling team
Provide jeopardy management to make sure that agreed service levels and response times are met
Management of Work In Progress to ensure timely billing of chargeable works
Supporting Data Scientist to ensure asset management is accurate and up to date
Jeopardy management of PPM and reactive tasks
Manage resources i.e. labour and costs maximising efficiency
Develop help desk team with training and cross training for contingency
Actively manage SLA’s and minimise KPI impact and service credits
Update CAFM system with task status and updates
Manage task completion
Liaise with sub contractors and suppliers
Ensure out of hours call out rota is planned and maintained in advance
Schedule Help Desk team holiday to maintain minimum cover
Set annual objectives for help desk team.

What can we offer you?

On offer is a salary banding of £31,500 - £35,441, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Proven experience in a previous or similar role in a professional Facilities Management environment - essential
Sound understanding of the FM industry
Experience in using CAFM applications
Working in a fast pace, high profile, “critical” environment
Able to communicate at all levels with specialists and non-specialists
Strong delegation and support skills
Root Cause problem solving driven with a risk mitigation orientated mindset to manage risk associated with symptoms
Strong IT skills (Word, Excel)

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

Revenues Team Leader

EQUANS is looking for a Revenues Team Leader to join our team in Newcastle, NE27 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary banding of £27,000 - £30,000, dependent upon skills and experience as well as benefits package.

General Overview

The position is responsible for managing and supervising a team of Revenues and Benefits Advisors in order to deliver the most effective and efficient outcomes for customers, ensuring adherence to agreed metrics and KPIs. A key role will be contributing to continuous improvements and supporting the Operations Manager to drive increased productivity and profit margins. Responsible for day to day performance management of the team, managing workload and adherence to quality requirements. An element of this role will be to undertake all aspects of administrative processing to deliver the full range of Revenues and Benefits services, acting as a point of escalation where needed. The post holder will be required to work flexibly to respond to the changing needs of the service.

What will you deliver?

Provide excellent customer service through the delivery of easy to use accessible services and quality outcomes for customers
Prepare and present cases on behalf of the Council at Appeals, Courts and Tribunals
Supervise and support a team of Revenues and Benefits Advisors to deliver an effective and efficient operational service within statutory regulations, policies and procedures
Provide a point of escalation in relation to customer enquiries and technical knowledge
Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council tax support, reductions and reliefs
Verify, assess and award Housing Benefit, and Discretionary Hardship Payments
Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services
Undertake quality checks to ensure adherence to requirements
Manage performance of the team within a performance management framework
Support and implement effective training to ensure continuous improvement and first point of contact resolution
Contribute to the wider management team and overall performance of the Revenues and Benefits Service
Support the implementation of new solutions to drive continuous efficiencies and service improvements and actively contribute to the long-term development of the service
Ensure behaviours are aligned with Equans' core values and competencies.

What can we offer you?

On offer is a salary banding of £27,000 - £30,000, dependent upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Possess a recognised supervisory or management qualification (NVQ3 or equivalent) or has proven experience at a supervisory level within a similar service background
Experience of working at a supervisory level within Revenues and Benefits (2 years minimum)
Experience of supervising a team to deliver against key metrics, within a customer focused service area
Experience of working with key ICT systems to deliver service outcomes e.g. Northgate RBH
Awareness of relevant legislation and policies related to undertaking the role.

This role includes a DBS basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Administration Assistant

Equans is looking for an Administration Assistant to join our team at Sullom Voe Terminal Power Station in Shetland on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

What will you deliver?

Provide cover for the Administrator
Provide administration duties as directed by the Administrator or members of the Management Team, these duties will include but not be limited to typing, filing, minute taking, issue of items under the control of the administration team and receiving of mail
Maintain documents and controlled procedures within the document archive room
Organise training as required and ensure staff records are updated
Provide an effective service for management of security induction forms and the booking of inductions, arranging flights, conferences, hotels, hire vehicles, etc.
Ensure all requirements for staff and contractor time sheets and data information to Payroll is provided in line with submission requirements (time, accuracy, consistency)
Raise purchase orders when requested to do so and manage all incoming and outgoing invoices when required
Support the Maintenance team with updating of PlanOn Universe (Computerised Maintenance Management System) which will include uploading of records, work plans and time writing for completed activities

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Accurate typing skills combined with good presentation with efficient and timely delivery within the required computer applications. Word, Excel, Email, Power Point and purchasing and invoicing systems. Filing and management of data – both electronic and hard copy
Working within a small team environment with the ability to contribute across a diverse working environment (operations, maintenance, commercial)
Dealing with external parties for all areas of administration duties
Evidence of appropriate administrative qualification

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

(engeng)

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Customer Service Team Leader

Equans is looking for a Customer Service Advisor to join our team in Newcastle upon Tyne. This is a full time role working 37.5 hours per week. On offer is a competitive salary of £25,440 - £27,560 per annum dependant on experience and skills as well as company benefits package.

General Overview:

Customer Service team leaders are responsible for leading a team of Customer Service Advisors delivering excellent customer outcomes. Team leader’s drive productivity and ensure the delivery of high quality, cost-effective services through supporting continuous improvement.

Our Team leaders are an integral part of the leadership of the Customer Service team maintaining morale and facilitating excellent communications. The primary accountability for this role will be to support EQUANS’s Facilities Management Helpdesk located at our Shared Service Centre (SSC).

The team leader will also act as an SME and point of escalation for customer enquiries therefore a sound knowledge of the facilities management market is desirable.

The post holder will be required to work flexibly with variable hours of work to respond to the changing needs of the service. Occasional travel to other sites may also be required as part of the role.

What will you deliver?

Effectively manage and respond to queries and communication via all contact channels e.g. telephone, email and digital methods.
Support the delivery of an effective and efficient operational service.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs
To implement an effective and robust performance management framework to improve quality and productivity; driving performance through achieving targets and personal achievements
Act as a point of escalation for Advisors to manage more complex enquiries
Provide clear effective leadership to inspire, motivate and empower team members to deliver excellent customer service
Assist in the recruitment, training and ongoing development of team members
Maintaining personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant manager
Support and deputise for the Operations Manager when required

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent, and/or relevant experience.
Evidence of continual professional development.
Good literacy, numeracy and ICT skills.

This role includes a DBS check, therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

CODE: CUSENG

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.