staf-secretarieel-nl Archives

Customer Service Team Leader

Equans is looking for a Customer Service Advisor to join our team in Newcastle upon Tyne on a Fixed term contract basis of 8 months. This is a full time role working 37.5 hours per week. On offer is a competitive salary of £25,440 - £27,560 per annum dependant on experience and skills as well as company benefits package.

This will be a hybrid role once training is completed.

General Overview:

Customer Service team leaders are responsible for leading a team of Customer Service Advisors delivering excellent customer outcomes. Team leader’s drive productivity and ensure the delivery of high quality, cost-effective services through supporting continuous improvement.

Our Team leaders are an integral part of the leadership of the Customer Service team maintaining morale and facilitating excellent communications. The primary accountability for this role will be to support EQUANS’s Facilities Management Helpdesk located at our Shared Service Centre (SSC).

The team leader will also act as an SME and point of escalation for customer enquiries therefore a sound knowledge of the facilities management market is desirable.

The post holder will be required to work flexibly with variable hours of work to respond to the changing needs of the service. Occasional travel to other sites may also be required as part of the role.

What will you deliver?

Effectively manage and respond to queries and communication via all contact channels e.g. telephone, email and digital methods.
Support the delivery of an effective and efficient operational service.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs
To implement an effective and robust performance management framework to improve quality and productivity; driving performance through achieving targets and personal achievements
Act as a point of escalation for Advisors to manage more complex enquiries
Provide clear effective leadership to inspire, motivate and empower team members to deliver excellent customer service
Assist in the recruitment, training and ongoing development of team members
Maintaining personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant manager
Support and deputise for the Operations Manager when required

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent, and/or relevant experience.
Evidence of continual professional development.
Good literacy, numeracy and ICT skills.

This role includes a DBS check, therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

CODE: CUSENG

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

ALTERNANCE Assistant(e) Technique H/F

MCI, entité d’EQUANS France, recherche son futur

Assistant(e) Technique H/F en contrat alternance,

Poste basé à Metz

Au sein de la division Réfrigération et protection incendie pour EQUANS France, leader des services multi-techniques

MCI, (1200 collaborateurs, 241 millions d’euros de CA en 2019) conçoit des solutions globales et performantes dans le domaine du Génie Climatique et de la Réfrigération commerciale et industrielle pour accompagner la transition énergétique et numérique des bâtiments, des environnements et des process de ses clients.

Vous souhaitez vous former au sein d'une structure dynamique et évoluer sur des projets variés et innovants ? Alors n'hésitez pas et rejoignez-nous !

Dans le cadre d'un contrat en alternance, nous recherchons pour notre agence de Nantes, un/une : Assistant(e) Technique H/F

Afin d’assurer la bonne exécution de l’activité de nos services et d’assurer le suivi de l’activité des techniciens sur une zone géographique donnée, vous interviendrez sur les principales missions suivantes:

Planifier et optimiser l’organisation des visites & dépannages de l’équipe de techniciens service :
- Assurer un premier contact auprès du client en répondant à ses demandes et le tenir informé des interventions prévues
- Collaborer avec le Chef de secteur des variations de travail afin de mettre en place des actions correctrices
- S’assurer du bon déroulement du planning
- Lancer les approvisionnements urgents, nécessaires aux techniciens
- Recueillir les documents post-intervention auprès des techniciens et s’assurer de leur transmission rapide aux services concerné
Assister au global le Chef de secteur dans l'optimisation du fonctionnement du secteur et l'amélioration de la productivité.

En plus des tâches mentionnées ci-dessus, d'autres activités et responsabilités peuvent être définies individuellement.

Votre Profil :

Actuellement en préparation d'une formation technique, de type BTS Assistant de gestion PME/PMI ou BTS Assistant manager, vous êtes dynamique, volontaire et investi(e) dans une réelle démarche de développement de vos compétences.

Doté(e) d'un bon relationnel, vous saurez vous adapter aux divers interlocuteurs et effectuez les relais entre les techniciens, le chef de secteur et les clients. Vous faites preuve de rigueur sur la gestion administrative et savez gérer vos priorités dans le respect des contraintes terrain et de la satisfaction client.

Votre implication, votre capacité à travailler en équipe et votre sérieux tout au long du parcours en alternance vous permettront d'accéder à de réelles opportunités d'emploi au sein de notre structure !

Merci de joindre votre CV afin que votre candidature soit étudiée.

EQUANS France garantit l’égalité des chances pour tous.

EQUANS France s'engage à lutter contre toutes les formes de discriminations à l'emploi, dans l'accès à la formation, à la promotion et plus largement dans l'ensemble des composantes de l'entreprise. A ce titre, l'insertion, le soutien des jeunes et des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines. Tous nos postes sont ouverts aux travailleurs handicapés.

En savoir plus sur EQUANS France :

Plus de 27 000 collaborateurs contribuent à l’aventure EQUANS France, tous engagés sur l’ensemble de la chaîne de valeur (financement, études, réalisation, maintenance, exploitation, contrats de performance). Répartis sur 413 agences, l’exigence est au cœur de leur travail, dans une culture de la bienveillance et de la performance.

Notre mission ? Au sein d’EQUANS France, nos équipes sont engagées pour accompagner leurs clients dans leurs transitions énergétique, industrielle et numérique et relever ainsi le défi de la décarbonation de notre économie. Pour cela, nos équipes connectent, protègent et alimentent en flux énergétiques les territoires, les villes, les bâtiments, les industriels et les infrastructures de transport.

Organisé en 6 expertises : Electrique, CVC, Réfrigération, Mécanique, Digital et informatique, Facility management, nos corps de métiers représentent notre capacité à innover et à nous adapter pour fournir des services à forte valeur ajoutée pour nos clients

Enraciné dans une histoire plus que centenaire issue des sociétés Axima et Ineo, le chiffre d’affaire d’EQUANS France atteint les 5 milliards d’euros.

Business Support Coordinator Helpdesk

Equans is looking for a Business Support Coordinator - Helpdesk - to join our team in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week.. On offer is a competitive salary of £24,102 per annum and company benefits package.

Overview:

Exciting New opportunity with leading Facilities Management provider – EQUANS.

We are excited to be recruiting for our expanding 24/7 Helpdesk based in Bellshill due to growing demand. The team resolve customer enquiries via multi-channel communication whilst working to Service level Agreement ensuring the customer is our primary focus.

Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

Your duties will include:

Supporting the team with call handling for a multi contract fast paced Helpdesk.
Assisting GeniePoint drivers / customers with electric vehicle charging queries.
Live call logging on Internal CAFM systems (Planon/Maximo/Open CRM).
Solving customer problems effectively providing first time resolution.
Assigning and Dispatching to various resources via multiple channels.
Working to Service level agreements preventing financial penalties to the business.
Being the first point of escalation for complaints/major incidents.
Having excellent organisational skills with the ability to multitask.
Working effectively within the team and collaborating with the team to achieve their goals.
Issuing reports to Internal and external clients/Customers using in-house system.
Delivering a high level of customer service.
Administration tasks as required by the business.
Ability to work night shift pattern.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave pro rata (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

You should have FM Helpdesk experience.
Experience of working to strict SLAs & KPIs.
You should possess good Customer Service Skills.
Proven excellent attention to detail including a high level of accuracy.
Experience in working in a fast-paced environment.
Experience with Microsoft packages.
Ability to prioritise is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

CODE:CUSENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Helpdesk - Business Support Coordinator - Night shift

Equans is looking for a Business Support Coordinator - Helpdesk - Night shift, to join our team in Bellshill on a permanent basis. This is a full time role working 40 hours per week, 4 nights on followed by 4 nights off. On offer is a competitive salary of £24,102 per annum plus 10% uplift for unsociable hours, and company benefits package.

Overview:

Exciting New opportunity with leading Facilities Management provider – EQUANS.

Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

Your duties will include:

Supporting the team with call handling for a multi contract fast paced Helpdesk.
Assisting GeniePoint drivers / customers with electric vehicle charging queries.
Live call logging on Internal CAFM systems (Planon/Maximo/Open CRM).
Solving customer problems effectively providing first time resolution.
Assigning and Dispatching to various resources via multiple channels.
Working to Service level agreements preventing financial penalties to the business.
Being the first point of escalation for complaints/major incidents.
Having excellent organisational skills with the ability to multitask.
Working effectively within the team and collaborating with the team to achieve their goals.
Issuing reports to Internal and external clients/Customers using in-house system.
Delivering a high level of customer service.
Administration tasks as required by the business.
Ability to work night shift pattern.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave pro rata (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

You should have FM Helpdesk experience.
Experience of working to strict SLAs & KPIs.
You should possess good Customer Service Skills.
Proven excellent attention to detail including a high level of accuracy.
Experience in working in a fast-paced environment.
Experience with Microsoft packages.
Ability to prioritise is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

CODE:CUSENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Apprentice Administrator

Equans is looking for a Apprentice Administrator to join our team in Wath-Upon-Dearne on a 18 month fixed term apprenticeship basis. You will be working towards your Business Admin Level 3 qualification. This is a full time role working 40 hours per week. On offer is an apprentice wage and benefits package.

What will you deliver?

Arrange (Participate when necessary) meetings, conferences and project team activities when necessary
Filing, photocopying, and providing support for the staff
File resident information in both the main files and site files
Manage, organise and update relevant data using correct applications
Support the wider contract with general administrative support as required
Reception duties
Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within an admin-based role
Dealing with telephone enquiries
Computer literate with MS Office
Flexible and adaptable in taking up tasks in different departments
Organised in what needs doing, keeping on top of meeting requests, filing etc

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Office Services Manager

EQUANS is looking for a Office Services Manager to join our team in based at Sizewell B Nuclear Power Station on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Job Description

To lead & motivate a Reception, Administration & Office support team delivering all Office Services. Must be highly focused on customer care with a “can do” attitude with the flexibility and adaptability to be a key team member in a changing business environment. Experience of working within a high profile, customer focused environment in addition to commercial, HR and financial awareness.

What will you deliver?

Managing and supporting a team of 6
Carry out appraisals and performance management for the Office Services Team
Management of site vehicles and fuel cards
Ensure all HR records for Equans employees are kept up to date and reports generated
Provide Financial overview of Equans cost model, wages, payment and invoices, company credit cards and P&L
Provide HR support for employees
Ensure relevant employee training is kept up to date
Provide management of the minor works process (Maximo)
Ordering and issuing of PPE
Work with appropriate line supervisors to ensure that tasks are planned and delivered to client specification and agreed service requirements
Plan and prioritise work
Establish good working relationships with other team members, provide guidance to others (e.g. apprentices)
Willingly contribute to the overall team and company objectives, responding quickly to new directives

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Good financial acumen with an ability to analyse complex data and documentation with accuracy
Effective and decisive organisational skills with experience in introducing new ideas and approaches
Ability to lead a team and communicate across all levels working within performance management systems Analytical approach to problem solving, ability to influence others using own initiative to provide solutions to operational problem
Knowledge of Maximo PPM & Reactive Management Control System (would be preferred)
HR Experience in managing sickness/absence, holidays, performance management, hire to retire and generating reports for both client and company
Awareness of Health & Safety Legislation I.E. COSHH & Risk Assessment experience
Experience of developing operational teams, focused on service delivery
Sound understanding of H&S, Environment and QA procedures
IT literate

This role includes a DBS basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

General Operative

EQUANS is looking for a General Operative to join our team in Kidderminster on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

Provide a high quality level service according to contractual service level requirements.

What will you deliver?

Correctly and efficiently recording information relating to specified mail items utilising a number of different valuable recording systems
Identifying suspected fraudulent items utilising technology provided and processing as per requirements for each unique business unit
Ensure mail trays are logged onto system at point of receipt and tray ID’s generated
Check mail trays for exempt from opening items
Ensure mail flows through to high speed opening, x-ray or scanning prep areas smoothly and efficiently as per the production plan
Ensure envelopes are opened on the high speed equipment in rotation as per the plan and that all tray id’s are updated on the system
Ensure all trays ready to be fully opened and sorted are assigned to the correct desk and operator
Effectively and efficiently sort the mail by utilising the technology on the sort desks
Ensure no cross contamination of envelopes occurs at any stage of the mail handling process
Accurately prepare mail into batches for scanning
Ensure correct envelope and document separators are used where mail is being prepared for scanning
Ensure sort desk is cleared down prior to commencing opening of another sites mail within set time and that all polylopes are sealed prior to the mail leaving the desk
Ensure valuables are secure during the sort process and identifiable at all times
Achieve required quality and productivity for all tasks
Undertake any other duties and ad hoc tasks that may reasonably be expected by the Team Leader.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Flexible approach and ability to work as part of a team in a multi skilled mail processing centre environment
Ability to focus within a busy production environment and pay good attention to detail
PC literate with good knowledge of Microsoft Applications (Word, Excel, Access)
Previous experience of data entry with a typing speed equivalent to a minimum of 45-50 w.p.m.
Good reading, writing and numeracy skills
Able to work on own initiative and with minimum supervision, as and when required.

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

Code: CUSENG

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Administrator

EQUANS is looking for an Administrator to join our team based at Sizewell B Nuclear Power Station on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

To be an integral member of the Office services team delivering all Office Services. Must be a key team member in delivering the require level of administrative services.

What will you deliver?

Plan, organise and monitor several activities at the same time
Work with appropriate line supervisors to ensure that tasks are planned and delivered to client specification and agreed service requirements
Ensure compliance with statutory and company procedures, maintaining up to date knowledge of H/S and Environmental regulations
Assist with Reception & Post
Assist with Helpdesk
Provide out of hours cover where required
Minute meetings
Ad hoc admin duties

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within Administration
Good communication skills and basic knowledge of computers (Word, Excel and Outlook)
Experience in payroll and financial payment systems is essential, as well as general financial awareness where appropriate
Ideally, an understanding of fundamental HR practises and procedures
Be able to prioritise work, and operate to tight deadlines
Good decision making and problem-solving abilities

This role includes a DBS basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

Clerk of Works

Equans is looking for a Clerk of Works to join our team in Grimsby DN31 on a 12 Month fixed term contract basis. This is a full time role working 37.50 hours per week. On offer is a salary of £25,000 - £30,000 and benefits package.

Overview

Equans operates in 17 countries globally. In the UK, we employ over 13,000 people to design and provide customised solutions to improve our customers’ buildings, technical equipment, systems and processes and to support them in optimising their use.

Our Professional Services Team here at Equans, we strive to provide our clients with technological expertise, local knowledge and tailor-made services to support their transitions.

Equans work in partnership with local authorities and private sector clients, regenerating areas and developing more sustainable, efficient and vibrant communities that improve the area for current and future generations. Equans have been providing specialist advice and delivering regeneration and infrastructure services on behalf of North East Lincolnshire Council (NELC) since 2010. Throughout this time the team has also been delivering services in the private sector, helping to boost the local economy and mobilise business growth opportunities in the area.

The Professional services is made up of the RIBA Chartered Practice (architectural team), Highway Infrastructure, Civil Engineering, Asbestos, Building and Condition Surveyors, Disabled Adaptations and Building Control. The team delivers a wide range of building and highways design (utilising 2D and 3D modelling) and procurement related services, including new build, refurbishment, housing adaptation, remodelling and listed building works. We deliver legislative compliances for the asset management of the NELC portfolio along with legislative consent and enforcement in the building control sector. Together the services produce design solutions for all phases of a project; providing flexible and responsive services through a collaborative approach.

Main Purpose

The main purpose of the role is to support the company in the operation of company systems ISO standards covering the effective management of quality, health, safety and environment. This will include extensive working on live projects across a wide geographical area. To understand, adhere and implement the company SHEQ policy/strategy and ensure full compliance to Approved Codes of Practice and legislation.

Key Accountabilities

Ensure that contractors construct in accordance with the contract documentation and drawings, monitor work on site, identify areas of conflict with drawings and specifications.
Provide weekly, written progress reports to the Project Leader making note of defects and contract variations; recommend remedial action as necessary.
Evaluate situations of potential conflict during the construction process and prepare options for remedial action. Instruct remedial action, particularly where an urgent health and safety risk is involved.
Provide survey/dilapidations information. Assist in development of the project brief and identify aspects which can be enhanced to offer best value.
Advise on feasibility options on minor projects or small elements of major projects and present recommendations where required to the Project Leader.
Provide technical advice on construction sites and buildability advice to design team meetings.
Take decisions when required, observing SHEQ (safety, health, environment, quality) procedures.
Represent Equans and the Professional Services Team in monitoring aspects of health and safety on construction sites. Report concerns to the appropriate people.
Provide information to assist the team in dealing with complaints and disputes.
Undertake end of defects inspections with the Project team and provide snagging lists.
Assist in establishing and implementing efficient and effective working practices and procedures.
Undertake any other relevant duties as required which are commensurate with the post.

What can we offer you?

On offer is a salary of £25,000 - £30,000 and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Key Skills & Experience required.

Experience in working in the construction industry.
Qualified to HNC level building studies or surveying, or a relevant equivalent is desirable.
Sound knowledge of building design, construction, site administration and health and safety legislation/ CDM Regulations.
Extensive experience in a building construction environment is essential and experience of site supervision or leading teams an advantage.
Strong verbal and written communication and customer service skills.
Good numeracy and IT literacy skills.
Ability to travel to and work on construction sites in a variety of locations.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Assistant Technique - Marchés à Bons de Commande (H/F)

Saviez-vous que chez EQUANS France, nos équipes interviennent aussi dans les activités d’installation électrique, partout dans l’hexagone ?

Ineo ITE, entité d’EQUANS France, recherche son futur :

Assistant Technique - Marché à Bon de Commande (H/F)

Poste basé à Richemont (57) – CDI

Expertise et proximité pour EQUANS France, leader des services multi-techniques

INEO ITE, entité d’EQUANS France, spécialisée dans les activités d’installation électrique Industrie et Tertiaire, et dans la gestion et la maintenance multi-techniques rassemblent plus de 630 collaborateurs. Son chiffre d’affaire s’élève à près de 90 millions d’euros.

A la recherche de femmes et d’hommes engagés et audacieux, INEO ITE recrute de nombreux talents à travers toute la France. Rejoignez un univers de travail épanouissant et innovant, favorisant l’agilité et la créativité afin de répondre aux enjeux énergétiques d’aujourd’hui et de demain.

Rattaché(e) au Responsable d’affaires, vous êtes le/la garant(e) de la bonne réalisation des travaux d'installation électrique tertiaire auprès de nos clients notamment des bailleurs sociaux et ce, dans le respect des règles d'hygiène et de sécurité, de la qualité d'exécution et des délais.

Vous aurez pour principales missions :

Prendre en charge l'organisation, la préparation et la réalisation technique des chantiers
Traiter les demandes d’interventions reçues par mail et saisir les demandes sur un tableau Excel
Coordonner et superviser les équipes affectées sur les différentes interventions
Encadrer la sous-traitance du chantier, contrôler la qualité des réalisations et traitement des non conformités,
Traitement des devis et de la facturation des travaux
Être en capacité de formuler un avancement de chantier et de quantifier le « reste à faire »
Etablir les documents de suivi de chantier et remonter les éléments d'informations (tant techniques que pour la facturation, les modifications et les travaux supplémentaires)
Être l’interlocuteur du client et de différents intervenants sur les chantiers

Vous êtes le candidat idéal si :

Vous êtes titulaire d’un Bac à BAC +2, et vous justifiez d’une expérience réussie dans le domaine des marchés à Bon de commande. La maîtrise de Excel est indispensable.

L’organisation, l’aisance relationnelle, le sens du service client et du résultat économique sont autant d'atouts qui vous permettront d'évoluer dans le poste et au sein de notre Groupe.

Un dernier point pour vous convaincre de nous rejoindre ?

Venir chez nous, c’est intégrer un grand Groupe, tout en travaillant dans des équipes à taille humaine actives et motivées.

Et bien sûr, c’est avoir la possibilité d’être formé régulièrement, comme l’ensemble de nos salariés.

Alors, envie de faire partie de l’aventure EQUANS France ?

EQUANS France garantit l’égalité des chances pour tous et la diversité.

EQUANS France s'engage à promouvoir la diversité, l’inclusion et à lutter contre toutes les formes de discriminations à l’accès à l'emploi, à la formation, à la promotion et plus largement dans nos environnements et cadres de travail.

L’insertion, la mixité, le soutien et l’accompagnement des jeunes, des seniors, des personnes en situation de handicap sont des priorités essentielles de la politique ressources humaines.

En savoir plus sur EQUANS France :

Plus de 27 000 collaborateurs contribuent à l’aventure EQUANS France. Concepteurs, intégrateurs et mainteneurs de solutions multi-techniques, tous sont engagés sur l’ensemble de la chaîne de valeur (financement, études, installation, maintenance, contrats de performance). Répartis dans 413 agences sur l’ensemble du territoire français et aussi à l’International, l’exigence et la bienveillance sont au cœur de notre culture et de la performance.

Notre mission ? Au sein d’EQUANS France, nos équipes, pour qui la santé et la sécurité au travail sont une priorité absolue, sont engagées pour accompagner leurs clients dans leurs transitions énergétique, industrielle et numérique et relever ainsi le défi de la décarbonation de notre économie. Pour cela, nos équipes connectent, protègent et alimentent en flux énergétiques et numériques les territoires, les villes, les bâtiments, les industriels et les infrastructures de transport.

Experts dans 6 domaines - Génie électrique, Génie climatique, Réfrigération, Protection incendie, IT et télécommunications, Solutions digitales, la complémentarité de nos activités témoigne de notre capacité à innover et à nous adapter pour fournir des services à forte valeur ajoutée pour nos clients

Enraciné dans une histoire plus que centenaire issue des sociétés Axima et Ineo, EQUANS France atteint un chiffre d’affaire de 5 milliards d’euros.